Shipping policy
At ELZIOKSLLC, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
In case of high order volume, processing times may be slightly delayed.
2. Shipping Time
Estimated delivery times:
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France: 5–10 business days
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Europe: 7–14 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including customs procedures or carrier delays.
3. Shipping Costs
We offer free shipping on all orders unless otherwise stated on the product page.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.
5. Delays
We are not responsible for delays caused by:
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Incorrect shipping address provided by the customer
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Customs clearance procedures
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Postal service or carrier delays
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Unforeseen circumstances (weather, strikes, etc.)
6. Incorrect Address or Unclaimed Packages
If a package is returned to us due to:
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An incorrect or incomplete address
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The package not being claimed
The customer will be responsible for any reshipping fees.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
Include your order number and, if applicable, photos of the damaged item.
8. Contact Us
For any questions regarding shipping, please contact us at: